If you are a refugee, the Government of Canada recommends that you visit a settlement agency like ours during the first few weeks after arrival. We offer support for you and your family so that you can begin building a new life in Canada.

Settlement Services

Our Community Settlement Workers provide free, one-on-one services to newcomers. They can connect you with community and government resources to ensure that you make a smooth transition into your new community. 

Filling out forms:

  • Housing applications

  • Immigration and sponsorship forms

  • OHIP cards and health care

  • Ontario Works

  • Ontario Disability Support Program

  • Child Tax Benefit


  • Welcome Policy

  • Citizenship application

  • Permanent Resident Card Renewal

  • + more

Translation and Interpretation


  • Education Services

  • Employment Services

  • Health Services

  • Legal Services

  • Housing Services

  • English Conversation Classes

  • Citizenship Support Classes


  • Employment and Self-Employment

  • Customer Service

  • Health and Nutrition

  • Parenting

  • Leadership

  • Volunteering

Book an appointment with one of our Community Settlement Workers or send us an email for more information.

Settlement in Schools

If you are a refugee with children attending a Toronto school, you will probably meet one of our School Settlement Workers. 



Settlement Workers in Schools support newcomer students and their families by:

  • Providing orientation and information about health care, employment, housing, immigration and other social services

  • Holding workshops on topics such as bullying, life skills, leadership, etc.

  • Helping students and their families understand the school system

  • These services are also provided in some local public libraries.

Find a school in North York with settlement services:
Open in Google Maps

For more information, please call 416-784-0920 or send us an email.

Learning English

Language Instruction for Newcomers to Canada (LINC)

Our Lawrence Square Mall location offers part-time or full-time English language classes for adults (Level 2 – 7) with free on-site childcare. Before registering, please call the YMCA Assessment Centre at 416-925-5462 to book an assessment test. 



For more info on space and availability, please call 416-784-0920 or send us an email.

English Conversation Circles (ECCs)

Conversation Circles allow you to practice your English conversation skills in an informal group setting.  Learn idioms, slang & Canadian culture with other language learners as well as native English speakers. Check our ECC page for times and locations.

English Conversation Circle at North York Central Library

English Conversation Circle at North York Central Library

Employment Support

Our Employment Services can support you in your job search through:

  • Interview Coaching

  • 1-on-1 Employment Counselling

  • Resume & Cover Letter Optimization

  • Networking & Social Media Job Search

  • Job Placement & Connections

  • Career Exploration & Labour Market Research

  • Group Employment Workshops

Sign up for our Employment Services.

Employment & Financial Literacy Support for Newcomer Men

Employment Readiness Component offers:

  • Employment readiness training sessions

  • One-on-one coaching

  • Support in your job search including developing a cover letter, resume and job interview skills, etc.

  • Access to mentors and networking/workplace tour opportunities

  • Support while looking for employment

Financial Literacy and Life Skills Component offers:

  • Support to gain skills and access resources to cope with life changes in a new country

  • Learn basic money management skills to make better choices about your future

  • Individualized support around financial matters (i.e. tax filing, accessing benefits, budgeting, etc.)

For more information, contact Ghazwan:
647-637-4176 or

Mentorship Groups

We offer one-on-one and group mentoring across our various programs. These mentorship opportunities can help you increase your success in the workplace, at school, and in your new community by:

  • Expanding personal networks

  • Developing goal-specific knowledge and skills

  • Building self-confidence

  • Providing an introduction to Canadian workplace culture

For more information on specific programs and services, please call 416-784-0920 or send us an email.

RWCS Individual & Family Support Program

The RWCS program offers supports for individuals and families in adjusting to life in Canada and balancing physical, emotional, mental and spiritual health.


  • One-on-one confidential support for individuals and/or families to deal with the stresses of settlement and/or daily life

  • Safe space group sessions to talk with others who share similar personal and family-related challenges

  • Crisis support to help you and your loved ones handle stressful situations and/or personal emergency events

  • Problem-solving to help in your personal and professional lives

  • Information and Referral services to community-based specialized services

For more information, or to make an appointment, please contact:
Doreen Khamo MSW, RSW
416-784-0920 ext. 3233 or 647-208-0655

Map of Services for Refugees in North York

Beyond the programs and services that we can provide, we've created a map of key services for refugees in North York. From schools and libraries to community health centres and hospitals, find what you need by selecting a specific filter on the top-left corner of the map.

If you have trouble viewing the embedded map, you can also open it in Google Maps.


For more information on our settlement work, please call 416-784-0920 Ext. 2224 or send us an email.