Accessibility & Accessible Client Service Plan
To ensure that NYCH’s commitment to excellence in serving all clients, including people with disabilities and others who may face obstacles in accessing programs, services and systems, is implemented and maintained across the organization.
To ensure that all clients and community members have access to a clear, concise complaints process, so their concerns are handled fairly and effectively in order to maintain safe, respectful and high quality service, and a positive environment for those we serve.
The aim of this policy is to provide a framework for:
- Identifying the key areas of risk facing our organization;
- Assigning responsibility for implementing and monitoring measures to address these risk areas;
- Providing clear direction for staff, volunteers and clients; and
- Contributing to enhancing a ‘risk management culture’ within NYCH