Thank you for volunteering with North York Community House. In order to complete your volunteer orientation, you will need to complete the 3 components below:


Please read the following NYCH documents:

Code of Conduct
Confidentiality Policy
Volunteer Manual 

Workplace Anti-Harassment & Anti-Discrimination Policy
Workplace Anti-Violence Policy
Anti-Child Abuse Policy

Policies Sign off

I hereby acknowledge that I have read and understand North York Community House’s Confidentiality and Code of Conduct policies. I agree to adhere to these policies and understand that any contravention may result in my immediate dismissal. 

Name *

Accessibility for Ontarians with Disabilities (AODA) 
Training for Volunteers

The Ontario government enacted the Accessibility for Ontarians with Disabilities Act in 2005. This act lays the framework for the development of province-wide mandatory standards on accessibility in all areas of daily life.

Accessibility standards

Ontario now has accessibility standards in five areas:

  • customer service
  • employment
  • information and communications
  • transportation
  • design of public spaces

As a new volunteer, please take some time to complete the AODA training at the link below. It will take about 45 minutes to complete.

Please note: if you are a volunteer you do not need to complete the sections for management.

If you have already taken the AODA training, please complete the Integrated Accessibility Standards and Regulations training as a follow up to the AODA.

This training will take about 25 minutes to complete. View parts 1 through 5 of the videos and complete the quizzes at:

Once you have completed one or both of these trainings, please sign off using the form below.

Section 7 of the Guide to the Integrated Accessibility Standards and Regulation

7.(1) Every obligated organization shall ensure that training is provided on the requirements of the accessibility standards referred to in this Regulation and on the Human Rights Code as it pertains to persons with disabilities to: 
(a) all employees, and volunteers;
(b) all persons who participate in developing the organization’s policies; and
(c) all other persons who provide goods, services or facilities on behalf of the organization

At NYCH this training is to be completed by the following:

  • all full and part time staff
  • all volunteers
  • Board members
  • Peer Leaders

The training will focus on the Integrated Accessibility Standards and Regulation and the Ontario Human Rights Code.

The Integrated Accessibility Standards Regulation will remove barriers in three areas:

  • transportation — making it easier for people with disabilities to get to where they need to go
  • employment — expanding Ontario’s labour pool and welcoming people with disabilities into more workplaces, and
  • information and communications — giving people with disabilities access to more of the information we all depend on

If you have any questions, please don’t hesitate to contact MarisannaThank you for your cooperation.


AODA Training Sign Off

I hereby acknowledge that I have completed the AODA trainings provided at the links above.

Name *
Date of Completion *
Date of Completion

Volunteer Mentor Contract

As a volunteer with North York Community House and the Newcomer Connections for Senior Caregivers project, I undertake the following responsibilities as it relates to my volunteer mentor position:

Name *
I will commit to a minimum of six months *
I will commit to working with a mentee one hour a week with at least two in-person visits once a month (i.e. 24 hours in total) *
I will attend mandatory training prior to starting my volunteer work at NYCH *
I will complete the online Accessibility for Ontarians with Disabilities Act (AODA) training *
I will maintain contact with the partner with whom I am matched and will inform the partner of any changes from regularly scheduled meeting times *
I will communicate with the Training Coordinator monthly to provide updates on the mentoring relationship. I will immediately notify the coordinators or Project Manager if I have any concerns or questions *
I will not promote any beliefs (i.e. religious, political, medical, nutritional) that I may hold, nor will I use my volunteer position for any personal gain *
I will respect the right to privacy of the individual/group with whom I am matched. I will treat any information shared with me by NYCH participants in confidence, and not disclose such information without due authority. All client information is confidential and must be kept private *
I understand that North York Community House is not liable for any injury or mishap which may befall me in the course of carrying out my volunteer responsibilities for this program *
I understand that North York Community House cannot offer me financial assistance or reimbursement for activities during the mentor/partner match (such as fees, snacks, etc.) *
I understand that NYCH can provide me with two TTC tokens for training and visiting, if I provide proof of payment (one way transfer will suffice) *
I understand that if I perform any activities outside of my Job Description without permission, I am acting on my own and not as a volunteer of North York Community House *